Successful Solution Delivery
Put our team to work for you
We believe solutions should work properly and be easy to use—but most of all, they should make a tangible impact on how things get done. That's why our Solutions Delivery Team goes beyond technology integration to help you define and improve your business processes. We believe that deciding on software is only the beginning—the real measure of our company is what comes after the deal is closed.
In fact, our on-time and on-budget project rate is 2.5 times the industry standard*. In part because 95% of RedPrairie personnel stay involved with you from the beginning to the end of implementation. We value long-term partnerships, which is probably why over 50% of our customers have more than one RedPrairie solution.
We believe there are three things that create real value in every implementation—our people, our principles and our proven methodology.:
Our teams have an operations mindset. More than just software development, we're focused on helping you find the best ways to increase efficiency across your inventory, transportation and workforce operations. That's why our teams include a wide range of resources—from software developers, to logistics experts and industrial engineers. So you not only get proven software solutions, but industry best practices expertise to make a real difference in your operations
We have local development teams and user communities—which means we maintain a clear understanding of your requirements, and collaborate to help you find the best ways to integrate our solutions with your existing systems.
Our projects teams have the deep process and operations knowledge to help you follow best practices in your industry.
Instead of providing hundreds of pages of text-based specifications, we deliver visual process maps, which are much quicker to understand and update. These maps help to ensure that any potential conflicts are flagged early, and give teams a clear, well-defined "end-state" for the implementation.
During project reviews we capture "lessons learned" in a knowledge base that our entire team can draw on. This helps us to find solutions to common problems quickly and efficiently, and allows us to quickly outline "best practices" for your operations based on what's worked for other companies in your industry.
The RedPrairie difference
There are three guiding principles at the core of everything we do. They're the foundation that supports our drive to deliver greater efficiency, greater scalability and greater value our customers.
We do what it takes to get the job done right. We're committed to delivering solutions that work for you. Our on-time and on-budget project success rate is 2.5 times the industry standard—and 95% of our customer maintenance agreements are renewed. We also know our true accomplishments are in the productivity gains, competitive advantage, and new ideas we bring to you.
It's tough to characterize the great experience our customers report without sounding boastful. But we can say that 85% of our customer's questions are resolved on the first call to our customer support line, and 95% of those calls are resolved within four hours. Nearly 80% of RedPrairie's workforce is dedicated to direct customer service. In simple terms, we know that our success depends on our ability to make our customers successful and more competitive.
Proven and trustworthy solutions
Over 34,000 customer sites in 40 countries. Nearly 35 years of experience. RedPrairie customers rely on our solutions to deliver immediate increases in productivity and faster return on investment. We have a history of innovation—we were the first to offer an integrated WMS - Labor - Transportation suite, component-based SOA architecture in supply chain, end-to-end retail and supply chain solutions, and a broad-reaching productivity platform. We'd like the chance to apply the same success to your organization.
A proven approach to minimize risk
Our methodology has been developed over 30 years, and has helped us deploy hundreds of successful implementations. Our approach—called ATOM—is designed to identify and prioritize critical tasks, and help teams work more quickly. By keeping teams aligned and identifying cross-dependencies early, RedPrairie's ATOM approach helps to reduce overall project risk and speed up delivery times.
RedPrairie's ATOM approach
Assess – Assess the current environment, processes and objectives to determine what changes are needed.
Transform – Transform the environment, processes and systems to meet the defined objectives.
Ownership – Ensure the customer team has ownership of the change through project involvement, testing and training.
Measure – Define success metrics and continuously measure results to ensure the solution meets all objectives, initially and for the life of the system.
*The Standish Group, 2009