Driving a Great Customer Experience

They say the customer is king, but in the land of retail whose responsibility is it to look after royalty? We believe everyone has their role to play....

At RedPrairie, we believe that it is everyone's responsibility to provide a great customer experience to the king (or queen, prince or princess!). This means everyone from the pickers in the warehouse, to the communications team in head office, to the shop floor assistant, and the online commerce team. But we also know that this can be a huge challenge.

With the right productivity solutions in place working together, you can deliver a unique and superior shopping experience to your customer every time. Whether they choose to shop on your website, via a social network, on their mobile device or in-store, you can ensure that they received a great experience every time, turning them from shoppers to brand advocates.

And after 35 years in the retail business, we know how to deliver a great customer experience whilst reducing costs, improving productivity, improving inventory accuracy and availability, increasing conversion and basket size - across all your channels.

The interactive landscape below illustrates how RedPrairie's solutions deliver this great customer experience from placing an order, to order picking in the warehouse, to store delivery, to shelf replenish, to collection and to return customer visits. Drill down into your area below by clicking on the yellow boxes to discover how you can serve the king and read about how other retailers are already delivering the next generation of shopping experience in the sections below.

If you would like to find out more, please get in touch and we'd be happy to take you on this exciting journey.
GreatCustomerExperience@RedPrairie.com

Click on the yellow boxes in the graphic below to discover what is....

I'm interactive! Click on each of the yellow boxes to find out more and see what ROI our solutions can help deliver.

Store Forecast Enterprise Workforce Management Commerce Suite Transportation Management Enterprise Inventory Management

StoreForecast_sm Store Forecast
Ensuring the desired merchandise is always available online and on store shelves to meet customer demand requires immediate visibility into what products are selling through each channel and store. With RedPrairie's retail platform, a single forecast, augmented with corporate program projections, drives a coordinated action plan for inventory, labour and task execution. This creates a superior customer experience by ensuring the products they want are properly stocked and priced on shelves and displays, and there is sufficient skilled staff available to assist them. This converts shoppers into buyers to maximise revenue potential and reduce costs.

Discover how our solutions are driving a great customer experience:

Solutions Literature >
Store Operations
General Retail

Thought Leadership >
Retail Gazette opinion - small store, big challenge

News >
The Carphone Warehouse rolls out RedPrairie Execution Management solution to 1,000 more staff
HEMA selects RedPrairie Retail Store Solution Suite to benefit from improved Execution, Time & Attendance and Workforce Management

EnterpriseWorkforceManagement_sm Enterprise Workforce Management
Improving the productivity and effectiveness of the workforce is an enterprise concern, not just in the store, on the factory floor, or in the distribution centre. An enterprise approach to workforce management can provide significant benefits in cost savings, revenue generation, compliance and consistency of operations. RedPrairie's Enterprise Workforce Management (EWFM) capabilities help customers achieve these benefits. While at the ground level workforce management practices may vary between these operational domains, at the enterprise level, the same need exists for effective workforce forecasting, planning, scheduling, measurement and reporting.

Discover how our solutions are driving a great customer experience:

Solutions Literature >
Enterprise Workforce Management
Enterprise Management Brochure

Customer Testimonials >
Praxis video case study. Praxis one of the largest Dutch DIY retailers, implements RedPrairie Workforce Management across all of its corporate stores to help schedule nearly 4500 employees
Duane Reade video case study. Duane Reade has already realised significant benefits attributed to RedPrairie's Workforce Management solution, and wanted to find ways to improve productivity for all store-level users

Thought Leadership >
Workforce blog. Workforce management - new processes?
Workforce blog. Cut your losses - retail theft

News >
Tesco selects RedPrairie's Enterprise Workforce Management Solution for managing its global store staff of 350,000 employees

CommerceSuite_sm Commerce Suite
Customers today shop using websites, call centres, stores, mobile phones, kiosks, and an expanding range of new devices. We provide a platform that enables your business to adapt, keeping the brand experience consistent and driving revenue through all channels. With All-Channel Commerce solutions from RedPrairie, we can help you command the supply chain from any customer touchpoint, fulfil orders faster than ever, and provide a consistent brand experience across every channel. We support the most complex retail environment, from stores to social media, in concert with the rest of our solution suite, so you can give your customers exactly what they want, at any time, day or night.

Discover how our solutions are driving a great customer experience:

Solutions Literature >
All-Channel Commerce

Thought Leadership >
Commerce blog. Introducing E-commerce
Retail Gazette opinion - putting service back into customer service
Retail Gazette opinion - the begining of the end for POS?

News >
All Channel Commerce Suite recognised among solution leaders to Internet Retailers Top 500