RedPrairie Commerce Suite
One Platform To Deliver a Consistent Brand Experience
Retail today is nothing like it used to be. The store has become just one of many channels and options available to customers. As a result, in-store traffic is down as more and more consumers use the store simply as a place to "touch and feel" product or simply to pick it up after they buy it online.
Although the role of brick and mortar locations is changing, they do not have to become irrelevant. RedPrairie Commerce Suite fully integrates the store with all other channels and customer touch-points to create a dynamic all-channel sales environment. Our comprehensive suite of solutions provides a consistent shopping experience no matter what point of contact customers choose: store, online, mobile, call center or others. The scalable platform offers a 360-degree view of orders, merchandise and customer behavior, enabling you to profitably meet today's retail challenges, ranging from promotions or customer service issues to save-the-sale orders of the season's hottest new items.
The Commerce Suite (formerly known as Blue Martini):
- Is scalable and adaptable to seasonal variations
- Has been proven to be reliable under peak loads and ever-expanding inventory levels
- Makes your store relevant again!
| Commerce Cloud |
Business First
Put the RedPrairie Commerce solution on the cloud and what do you get? A proven, scalable, world-class commerce platform with a long history of running mission critical applications for top businesses across the globe as a fully hosted and managed service offering. Or simply: RedPrairie Commerce Cloud. More |
| e-Commerce |
We make it easy to build your brand and customer base around the world
Online retail sales in the United States are expected to hit almost $300 billion in the next several years. That means more and more of your customers—and potential customers—expect to be able to quickly and easily find your products on their laptops and smartphones. Are you tapping the full potential of the online market? More |
| Contact Center & Order Management |
Give your customers the service they deserve—every channel, every time
Nothing is more frustrating to customers than not being able to get the information or service they need. And nothing will make them former customers faster. However, many customer support operations are so segmented that associates are unable to access information or take the necessary steps to remedy an issue. More |
| Relationship Marketing |
Personalize the retail experience to increase repeat business and drive revenue
Your customers are faced with greater varieties of shopping alternatives than ever before. That also means it's much more difficult to maintain their attention and loyalty. As a result, it's vitally important to give them the most appropriate and desirable options along with the most engaging and meaningful shopping experience possible. More |
| Store Center |
Bring the versatility of all-channel commerce to the store
Customers are used to having options. If one vendor or website doesn't have what they want, they will find it somewhere else. This has left stores at a distinct disadvantage since they traditionally have limited inventory and a narrow range of alternatives. Until now. More |
| Business Intelligence |
Knowledge is Power
Commerce supply chains are, by their very nature, highly complex. With numerous operations working simultaneously, such as inventory management, order fulfillment and transportation, it takes more than seamless coordination and workforce execution strategies to keep products moving to where they are needed. Information must move at the speed of light – up, down and across the commerce environment. Ultimately, that information makes its way to an aggregated repository for analysis. More |
| Customer Engagement Management |
Turn customers into brand advocates
How do you engage your customers? Is your strategy working? Customer satisfaction is the secret to building long-term success and loyalty. It's easy to lose customers if the latest promise or promotion doesn't deliver to their expectations. How can you engage customers to the point they become loyal and advocates for your brand? More |
| Guided Selling |
Help fill up your customer's cart
Sometimes customers need help in selecting the products they want to buy. Make it easier for them and help increase your sales with RedPrairie's Guided Selling solution. It leads customers through interactive product recommendations that explains their options and enables them to select the product best suited to their needs. As the customer's needs, requirements and preferences emerge during this iterative process, the irrelevant portions of the product catalog fall away, leaving the customers with a list of optimal products. More |
| Mobile |
There's money to be made
As more consumers dump their simple cells for smartphones, life has emerged as one big shopping opportunity. Your customers are shopping and buying online. They want to buy whenever it suits them – 24/7. They want to return what they bought online to your stores – whenever and wherever it's convenient. To keep pace with this multi-channel, always on experience, you need a mobile solution that is easy for your customers to use and speeds orders to you. Making it easy to shop with you is crucial, especially when every competitor you have is just a click away. More |