Mission and Values
Everything we do creates certain economic value. This is the guiding principle by which we approach every aspect of our work at RedPrairie. At the most fundamental level, our purpose is to create CERTAIN economic value for our customers, stakeholders and RedPrairie; and to do this better than anyone else.
Our Values Guide Us
Our corporate values guide the decisions we make, and require that we constantly improve the products, services and value we deliver for our customers.
We do what it takes to get the job done right.
RedPrairie is committed to delivering solutions that work for you. Our on-time and on-budget project success rate is 2.5 times the industry standard*—and over the last three years, our annual worldwide post-contract support renewal rate has been over 90% on a dollars basis. But we know our true accomplishments are in the productivity gains, competitive advantage, and new ideas we bring to you.
*The Standish Group, 2009
We are focused on customer success.
While we understand the best experience with any company is difficult to put into black and white, RedPrairie can say that 85% of our customer's questions are resolved on the first call to our customer support line, and 95% of those calls are resolved within four hours. Nearly 80% of RedPrairie's workforce is dedicated to direct customer service. In simple terms, we know that our success depends on our ability to make our customers successful and more competitive.
We offer solutions that are proven and trustworthy.
60,000 customer sites in more than 50 countries. Over 35 years of experience. RedPrairie customers rely on our solutions to deliver immediate increases in productivity and faster return on investment. We have a history of innovation - we were the first to offer an integrated WMS - Labor - Transportation suite, component-based SOA architecture in supply chain, end-to-end retail and supply chain solutions, and a broad-reaching productivity platform. Allow us the opportunity to apply the same success to your organization.