Ongoing Support and Training
As part of our Plan–Configure–Run Implementation Methodology (PCR), we conduct extensive training with and for our customers. On average, we conduct approximately 10 hours of training with customers that use one warehouse, have low-volume activity and a simple system configuration.
Customers having a highly complex system configuration receive on average 20–40 hours of training.
No matter how big or small our customers are–every customer receives as much training as needed. No implementation will GO LIVE until you as our customer has been fully trained.
Help, support and training is available for our customers long after their GO LIVE date.
Our Customer Experience Managers (CEMs) and/or our sales team will check in with you after your GO LIVE date as part of our post-implementation procedure. We will also call you throughout the year to ensure that your operation is efficiently maximized.
Our sales team or CEMs will use this opportunity to ask you about any new features you would like to see and how RedPrairie's On Demand Inventory and Warehouse Management Solutions can be improved to serve you even better.
Support by Email
Send us an email and we will respond to you promptly.
Support by Telephone
We are available for you 24 hours a day, 7 days per week and 365 days a year. Call us at 1-888-667-4758.